Purchasing a t-shirt is the beginning of a long-lasting relationship between us and our customer. And as a customer, you'll receive nothing but the best service from us. That's why if you have any questions or requests, we're always happy to help.
You can contact our customer support team by emailing us at firstname.lastname@example.org.
In the meantime, we hope that our FAQ section below can help answer any questions you might have.
What is your mission?
What do you offer?
Is my payment method secure with you?
Is your offer available at my location?
How are your t-shirts created?
What are your t-shirts made of?
How is the fit of your t-shirts?
Placing An Order
Why do I have to pay when the t-shirt is free?
Which payment methods do you accept?
My order isn't going through, what can I do?
Order Changes & Cancellations
How do I cancel my order?
You can cancel your order with us by submitting a cancellation request via email or Messenger! However, please be advise that since we immediately proceed to custom print t-shirts for each and every order, the t-shirt(s) in your order may have been already printed and packed for delivery.
In the event that your order has already shipped out for delivery upon initial cancellation request, please contact us and we'll provide you further instructions on how to return your order for a refund.
Can I change my order for a different design/size?
Can I exchange the t-shirt for a different design/size once I received my order?
When can I expect my order to arrive?
Which courier(s) do you use for shipment?
I have my tracking number, how do I track my order?
Our Fan Community
How do I become a part of this community?
If you have placed an order with us, you'll be automatically receiving email updates from Elias, our community manager, on how you can take part of this community and meet others just like you.
However, if you haven't placed an order with us, no worries! We'd still love for you to be a part of this community. Simply email the community manager email@example.com and he'd be more than happy to guide you on how you can join!